FAQ

 

 

 

Frequently Asked Questions (FAQ)

 


 

Q: What kind of clothing does SOBU offer?

 


We design male, female, and unisex pieces — blending streetwear and luxury for all styles and identities. Every collection reflects our commitment to quality, individuality, and authenticity.

 

 

 

Q: Do you accept returns?

 


Yes, we do. You can return eligible items within 14 days of receiving your order. Please ensure items are unworn, unwashed, and in original packaging. For full details, view our Returns Policy.

 

 

 

Q: Do you ship internationally?

 


Yes — we ship across the UK and internationally. Shipping fees and delivery times vary based on your location and selected shipping option at checkout.

 

 

 

Q: How long does shipping take?

 


Shipping times depend on the method you select:

 

  • Standard Delivery: 4–5 working days

  • Next Day Delivery: Available on qualifying orders placed before the cutoff time

 


Tracking details are provided with every order.

 

 

 

Q: Can I track my order?

 


Absolutely. Once your order is dispatched, you’ll receive a tracking link via email so you can follow your delivery in real time.

 

 

 

Q: Do you offer free shipping?

 


Yes — we offer free shipping during select promotions and sales. Keep an eye on our banners and emails to know when it’s active.

 

 

 

Q: Are all your items in stock?

 


Yes. We do not offer pre-orders. All products listed on our site are in-hand, ready to ship, and processed as soon as your order is confirmed.

 

 

 

Q: Do you offer payment support or instalment plans?

 


Yes — we’ve partnered with Klarna and other payment providers to offer flexible payment options, including pay-in-3 and buy-now-pay-later services, depending on your eligibility.

 

 

 

Q: How can I contact customer service?

 


If you have any questions, concerns, or need help with an order, reach out to our team at

📧 admin@sobu-cl.com — we aim to respond within 24–48 hours.