FAQ
Frequently Asked Questions (FAQ)
Welcome to the SOBU FAQ page! Below you’ll find answers to common questions about our brand, ordering process, and more. If you still need assistance, our customer service team is here to help!
1. What is SOBU?
SOBU is a women’s loungewear brand that merges street fashion with upper-class sophistication. We offer unique, sexy, and high-quality designs that blend the urban energy of city life with refined elegance. Our mission is to create one-of-a-kind, limited-run pieces while maintaining a commitment to quality and accessibility for all.
2. Where do you ship to?
We ship across the UK and to select international destinations. Shipping availability will vary depending on your location, so please check at checkout for the latest shipping options to your area.
3. How do I place an order?
Ordering is simple! Browse our collection, choose your favorite pieces, and add them to your cart. When you’re ready, head to checkout and follow the prompts to complete your order. An order confirmation email will be sent to you once your purchase is finalized.
4. What payment methods do you accept?
We accept a wide range of payment options for your convenience, including:
- Major credit and debit cards (Visa, MasterCard, American Express)
- Klarna (Buy now, pay later options)
- Apple Pay
- Google Pay
This ensures you can pay in a way that’s most convenient for you.
5. Do you offer free shipping?
Yes! We offer free shipping on all orders over £50. For orders under £50, shipping fees will be calculated during checkout based on your location.
6. What is the Pre-Order Process?
At SOBU, we offer an exclusive pre-order system for select items, giving you the chance to purchase limited-edition designs at a discounted price before they are officially released.
How It Works:
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Limited-Time Discount: During the pre-order period, you can purchase items at a special, reduced price. Once the pre-order window closes, the items will be available at full price.
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Pre-Order Timeline: Pre-order items may take between 8 to 10 weeks to arrive from the date of purchase. This allows us time to carefully produce and inspect your exclusive item to ensure it meets our strict quality standards.
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Shipping Notification: You will receive an email with tracking details once your pre-ordered item is dispatched.
Important Notes:
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If your order includes both pre-order and in-stock items, we will ship the in-stock items right away, while the pre-order items will be sent separately once ready.
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Payment is processed at the time of purchase to secure your discounted pre-order price.
7. How long does shipping take?
For in-stock items, orders typically arrive within 3 to 5 working days for UK deliveries. International shipping times will vary depending on the destination.
For pre-ordered items, please allow 8 to 10 weeks for production and delivery.
8. Can I track my order?
Yes! Once your order has been dispatched, you will receive an email containing a tracking number. You can use this number to follow your package's journey via the courier’s website.
9. What is your returns policy?
We offer a 14-day return policy from the date you receive your order. To be eligible for a return, items must be unworn, unwashed, and have all original tags attached. For more details on how to return an item, please visit our Returns Policypage.
10. How do I contact customer service?
Our customer service team is here to assist you. You can reach us via email at [admin@sobu-cl.com] or through the contact form on our website. We strive to respond to all inquiries within 24 hours.
If you have any further questions, don’t hesitate to get in touch. We’re always here to help make your SOBU shopping experience seamless!